Refund policy

Return and Refund Policy 

Condition of our items

The items that we sell are pre-loved and as such will have wear and tear.  We check our items meticulously to ensure that they are in good to excellent condition and will detail all found flaws in the item description. We do our best to photograph all items true to colour, and to highlight any minor flaws the item may hold. 

Size and fit

We provide sizing guidance as per product label and will provide further measurements to ensure correct fit on request.

Returns

Your online purchase may be returned within 14 days provided the product is returned in original condition. We will compare the condition of the returned product to reference photos for all returns. Merchandise must be returned in original condition.

Faulty items

Pre-loved items may already have minor faults and will be photographed and identified in the item description. If the customer identifies a fault that has not been photographed/identified by us, then the item may be considered faulty. A faulty item must be returned to us for assessment, and following the assessment, may be repaired or refunded on a case by case basis. We reserve the right to repair if possible.

How to return your purchase

  1. Email us the details of the issue and we will discuss with you prior to return
  2. Take your item to any post office and return it to the address below. We strongly suggest that you use a postage that has a tracking number. Our returns address:

No Worse For Wear
2132 Murray Valley Highway
BARNAWARTHA, 3688
Victoria, Australia


A note on cost:

  • Costs will vary depending on your location and the weight of the package
  • Please ensure you pack with care to avoid product damage. Postage costs for returned items are the responsibility of the customer, which includes any product on which duty and tax was paid; we will be unable to refund these fees
  • For returned faulty items that are assessed by us and found to be faulty, the postage fee cost will be refunded to the customer for the amount charged by their post office. The customer must provide a receipt for the postage cost.